UTRGV SBDC: Dealing with Difficult People

The modern workplace continues to change, impacted by multiple generations and a strong emphasis on individualization.   How do you deal with all the differences?  Do you know what your communication style is?  Do you think about the communication style of others?   This workshop identifies behavioral differences and styles of communication offering strategies to turn conflict into cooperation. 

 

The workshop will cover:

• Who are Difficult People?

– Differences 

– Behavioral Profiles 

– Communication Styles

• Ways to deal with Difficult People

– Strategies and how to apply them

 

This webinar is presented by Deirdre Pattillo, SPHR, SHRM-SCP - UTSA SBDC Center for Government Contracting.